Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products, and Services may change at Birthdaymasti.com's discretion.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments made against the purchases/services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The website will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
The orders are accepted via website, Android app, IOs app.
Only in case of special requirements we accept orders on mail and Customer care phone.
The time slots provided at the time of checkout can be selected by the user. These are the preferred dates and time slots of customers. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to doing delivery of products and services ordered within 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, but not before that.
Special days for Birthdaymasti.com are - Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.
Title and risk of loss for all products ordered by you shall pass on to you upon Birthdaymasti's shipment. Thereafter Birthdaymasti.com will not be responsible for any loss or damage to the product.
If recipient receives the products in damaged condition
We will be able to attempt delivery of your order only once. For perishable products, a delivery attempts can be made again subject to our decision and you may be liable for an additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
Please read the below-stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.birthdaymasti.com website selected by the user in checkout process
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -
In any of the cases above Wallet refunds and Bank, refunds can be initiated only at the discretion of company considering the reasons for cancellation like unfortunate events, calamities, or unavoidable circumstances. No claims to refund can be made by the customer to overrule the above-stated clause.
No cancellation requests are accepted on order placed in following categories.
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is the same. We attempt to do same-day delivery of the requested products but DO NOT PROMISE so.
We will process same-day delivery orders within 24 hours of the requested date and time slot.
The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicating with the customer. In such case amount paid by the customer is fully refunded to Birthdaymasti.com's wallet or bank account.
Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing a delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be cancelled. No refund will be made in such a case.
The refunds are only initiated once the customer confirms over mail where the refund has to be done - Birthdaymasti wallet or bank account.
The refund will be credited to Birthdaymasti wallet on orders which are processed within 48 hours of the delivery date
Refunds are processed to your payment method within 15 working days.
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to firstname.lastname@example.org
Customer care - Call us at +91- 8800709929
Available between 8 AM - 11 PM